Refund Policy

At Almaktoum, we leave no stone unturned to avail you the best products and services. However, at times circumstances may come that you wish to cancel or have a refund on your order. To ensure you attain the utmost satisfaction from our services, we would like to share with you our cancellation and refund policy, considering some frequently raised questions. Let’s start:

The Policy envisages the terms and conditions under which:

(a) You are permitted to return goods purchased by you, subject to a valid reason;

(b) a refund may be obtained for goods purchased by you, subject to certain conditions

(c) you may cancel orders for goods purchased by you within a stipulated period of time"

(d) Refund will be provided within 4-5 working days.

It is important to note while the Company makes best efforts to ensure that returns, refunds and cancellations are available to the users of the Website, the Company has to place certain restrictions on the same in order to meet its business, legal and contractual obligations. Return, refunds or cancellations may also vary from brand to brand, in which case each such good sold there under will have specific guidelines which will determine the terms and conditions related to return, refunds or cancellations (the “Guidelines”). In each such case, the Guidelines shall prevail over this Policy and it is important for you to acquaint yourself with the applicable Guidelines while making a purchase on the Website.

What I can return and when?

(a) You received a faulty or defective product (like damaged or leaked attar bottle, non-working electric Bakhoor burner)

(b) You received a product that is different from what you ordered

(c) You received a product that looks different from how it is actually appeared

(d) If the product delivered by us does not appear to be the exact size you have ordered (size issues)

(e) If you are not satisfied with received almaktoum range of attar

(f) Return will be done in 7-10 working days.

NOTE: IN CASE OF ANY FAULTY DELIVERY COMPLAINT FOR RETURN OR REFUND(E.I: IF PRODUCT GOT STOLEN FROM THE PACKAGE, IF RECEIVED DAMAGED PRODUCT , RECEIVED EMPTY PACKAGE) YOU MUST HAVE TO PROVIDE US THE UNBOXING VIDEO OF THE PACKAGE FOR YOUR QUERY TO BE ENTERTAINED BY OUR COSTUMER CARE, WITHOUT VIDEO NO COMPLAINT WOULD BE ENTERTAINED.

Refund Eligibility

To raise a dispute, please contact us by sending message from the website. Your message must contain name of the product and the order ID along with a detailed description of the nature of the concern. This must be done within 3 days of receipt of the product. Disputes registered after 3 days of delivery shall be entertained at the almaktoum team then you must send the product back to us within 7 days

Cancellation policy

(a)You cannot cancel order after 12 hours

(b) You want to cancel and product is not dispatched then we have authority to cancel it. (you have to inform us)

Note: We Have The Authority To Cancel Any Order Which Is Price Mistaken Or Out Of Stocks.

Shipping

Shipping will be done as per delivery partner in 3 to 5 working days.